Help

How can we help?

Quick answers, and a real person if you need one.

The camera

The camera says "Camera is busy"

Another app or a call is using the camera. Close the other app or end the call, then tap Try again. If it keeps happening, restart your iPhone.

The camera is black or asks for access

Open iPhone Settings → Flickmigo and turn on Camera. Flickmigo needs the camera only to show the picture and take photos.

My face looks dark

Make sure Face light (the smiley button on the right) is on. It brightens faces in shadow. For the best photos, turn toward the light so it falls on your face instead of behind you.

How do I switch to the back camera?

Tap the round arrows next to the shutter. Flickmigo remembers which camera you used last.

Looks and lenses

Can I make a look stronger or softer?

Each look is tuned to work on its own. After taking a photo, open the editor to adjust the look's strength, or use Tools and Colour for finer control.

Does Flickmigo change the shape of my face?

No. Looks smooth and light skin gently, but Flickmigo never reshapes or redraws faces.

Bestie and DuoShot

How does DuoShot work?

Choose Duo, take your half and tap Create invite. Send the link to a friend. When they add their photo, you both get the finished picture. Choose Squad for up to four friends.

My friend tapped the invite but nothing happened

They need Flickmigo installed. After installing, they should tap the invite link again. Invite links work for 24 hours, and stop working once the DuoShot is finished or cancelled.

Why do I need to sign in for DuoShot?

DuoShot sends photos between phones, so it needs an account to keep them private to the people in the picture. Everything else works without signing in.

How do I delete my account?

In Duo mode, open the camera menu (the arrow on the right), tap the account button and choose Delete account. This removes your account and any DuoShot photos stored for it.

Saving and sharing

Where do my photos go?

Tap Save to add them to your Photos library. If saving fails, open iPhone Settings → Flickmigo → Photos and allow adding photos.

How do I add stickers to WhatsApp?

Make a sticker in Live sticker mode, open your sticker shelf, and tap Add to WhatsApp. WhatsApp needs at least three stickers in a pack.

Privacy and subscriptions

How do I turn off usage analytics?

Open the camera menu (the arrow on the right), tap Privacy, and turn off "Help improve Flickmigo". Read more in our Privacy Policy.

How do I cancel Flickmigo Plus?

Open iPhone Settings → your name → Subscriptions → Flickmigo, and tap Cancel Subscription. You keep Plus until the end of the period you paid for. Refunds are handled by Apple at reportaproblem.apple.com.

I bought Plus but it's not showing

Open the Plus screen in the app and tap Restore purchases, signed in with the same Apple account you used to buy it.

Still stuck? Talk to us

Email info@renobytes.com. Tell us your iPhone model, your iOS version and what you were trying to do. A screenshot helps. We usually reply within two working days.